Frequently Asked Questions

Renewed vs Refurbished - what’s the difference?

At TrustDevices, both Renewed and Certified Refurbished devices offer top quality, 
but here’s how they difference :

🔹 Renewed – Like-New Experience 
✔ Certified Pre-Owned – Expertly restored with premium parts for a like-new look & feel. 
✔ 80+ Point Inspection – Rigorously tested to ensure top performance & reliable battery life. 
✔ Peace of Mind – Comes with a 3-month free warranty & 10-day easy returns. 
✔ Eco-Friendly – Helps reduce CO2 emissions & e-waste, making a greener impact.

🔹 Refurbished – Premium Quality at a Great Price 
✔ Certified Refurbished – 100% original devices, professionally restored. 
✔ Multi-Point Inspection – Thoroughly tested to guarantee top-tier performance. 
✔ Worry-Free Purchase – Backed by a 3-month warranty & 10-day return policy. 
✔ Sustainable Choice – Save money while reducing CO2 emissions & e-waste.

Both options ensure quality, savings, and sustainability, trusted by thousands of happy customers 🌍💚

Can I track my order?

Yes! You can track your order at any time on our website: Order Tracking. Additionally, once the order is shipped, you will receive a tracking link from our courier partner with live updates on your order.

How long does it take to get my refund back?

Refund Timeline: Products can be returned within 10 days of purchased by same condition as received, with original packaging and accessories. 

to Initiate a Return

1. Log in to your account on www.trustdevices.ae/login.
2. Go to the Orders section and select the Return option for the specific product.
3. Alternatively, you can reach us directly via:
   • Email: support@trustdevices.ae
   • Phone: +971 52 248 1519

Once we receive your returned product our technical team will inspect the device condition then we will process your refund. 

kindly note: for the refund to reflect in your account approximately will take 7-10 business days, depending on your bank or credit card company. The refund will be issued to the original payment method used for the purchase.

Cash on Delivery (COD) Payments: For COD orders, refunds will be provided as a voucher with lifetime validity or upon inspection of the returned product, our team will hand over the refund amount directly to the customer at the time of collection.

Refund Confirmation: You will receive a confirmation email once your refund has been processed.

How do I claim the warranty?

Directly on our website, you can raise a claim with all the details. In case of a defect, we will take care of picking it up, fixing or replacing it, and sending it right back to you.

What does the 3-month warranty not cover?

The warranty does not cover:

• Physical damage, accidental damage, or broken items.
• Issues caused by improper use or unauthorized repairs.

What does the 3-month warranty cover?

• To file a warranty claim for renewed or refurbished items:
  1. Contact our support team at support@trustdevices.ae or call +971 52 248 1519.
  2. Provide your proof of purchase and details of the issue.
  3. Our technical team will reach out to you with in 24 hours and collect the item bring back to our service center for inspection.
• Customers can also claims warranty for brand-new devices directly with the manufacturer.

Shipping Details

Most of our items are shipped by the next day, however, we promise a delivery time of 1 to 2 working days to be on the safe side. Rest assured, we will keep you updated from the moment of purchase, through WhatsApp and Email, with updates on your order.